Privacy Policy

Information that you provide to us on this website will be collected by us and our subsidiaries and related businesses. Please see the About Us page for details about how to contact us. The purposes for which the information is collected are described in the collection form. We may not be able to assist you with your request if you do not provide your information. In order to deal with your request we may need to disclose your information to our associates, contractors and service providers, who may be overseas.

We may also use your information to offer or provide you with products or services or ask for your feedback. Our Privacy Policy contains information about how you can access your personal information and request corrections or complain if you are dissatisfied with how we have dealt with your personal information.

You can request a copy of our privacy policy at any time by contacting us via the contact us page.

Complaints

Please address complaints to;

Team Manager

MAP Home Loans

PO Box 7753

Sippy Downs Q 4556

Email: admin@maphomeloans.com.au

We will manage your feedback via our Director Craig Vaughan.

 

In the Event that the compliant you lodge with us is unable to be resolved you can refer your complaint to the Australian Financial Complaints Authority (‘AFCA), who are our appointed External Dispute Resolution scheme. Note that you can only contact the AFCA if you have not been successful in coming to an agreement with us regarding your complaint. Their contact details are:

Mail

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Online

www.afca.org.au

Email

info@afca.org.au

Phone

1800 931 678

Getting a home loan was really simple with Professional Home Loans.

“We went overseas during settlement and it was not a problem for them, everything went smoothly and I’m writing this from my new home! “

Jack Clancy

- Physio
Well done you made it easy with no BS.

“Couldn’t ask for a better job – until next time (although no time soon, moving was awful). “

Accountant, Mick and Vanessa Renton

- 90% no LMI Brisbane, QLD.
No LMI for building home in Sydney as well as 90% LVR no lmi for investment proerpty off the plan in Newcastle.

“Professional Home Loans has provided us with a very professional service, communicating all the available options to us and in the process he has literally saved us $75k that we would have otherwise paid. They certainly go beyond the call of duty. “

Hamilton (Accountant) & Nyari (Doctor) Sydney

- NSW
Working for QLD Health achieved 90% LVR no LMI at normal rates - From UK. Sunshine Coast, QLD

“We were able to get a loan at a good rate and avoid paying LMI which saved us several thousand dollars that we can now put towards other things. Very helpful and informative about all aspects of the process, not just the loan, which we really appreciated as it made the whole thing a lot easier for us.”

Craig and Louise (Medical Registrars)

- Sunshine Coast QLD
On a contracting basis – she got paid roughly 70% of what she billed.

“We assisted Arlyn with a 90% Mortgage with No Lenders Mortgage Insurance payable so she could buy a house and land package Thanks so much. All credits goes back to you as you helped me make all this happen. I couldn’t thank you enough for the job excellently done. “

Arlyn (Doctor)

- Townsville QLD