Privacy Policy

Privacy Policy

Information that you provide to us on this website will be collected by us and our subsidiaries and related businesses. Please see the About Us page for details about how to contact us. The purposes for which the information is collected are described in the collection form. We may not be able to assist you with your request if you do not provide your information. In order to deal with your request we may need to disclose your information to our associates, contractors and service providers, who may be overseas.

We may also use your information to offer or provide you with products or services or ask for your feedback. Our Privacy Policy contains information about how you can access your personal information and request corrections or complain if you are dissatisfied with how we have dealt with your personal information.

You can request a copy of our privacy policy at any time by contacting us via the contact us page.

Complaints

Please address complaints to;

Team Manager

MAP Home Loans

PO Box 7753

Sippy Downs Q 4556

Email: admin@maphomeloans.com.au

We will manage your feedback via our Director Craig Vaughan.

 

In the Event that the compliant you lodge with us is unable to be resolved you can refer your complaint to the Credit Investments Ombudsman (‘CIO’), who are our appointed External Dispute Resolution scheme. Note that you can only contact the CIO if you have not been successful in coming to an agreement with us regarding your complaint. Their contact details are:

Credit & Investments Ombudsman Ltd

PO Box A252

Sydney South NSW 1235

Phone: 1800 138 422

Fax: 02 9273 8440

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