We pride ourselves on the quality of service we provide to our clients and to ensure we continue to do this we welcome your honest feedback.
What Our Clients Have Said:
Thanks for your precious help along the process. Professional Home Loans has been really great. Your honesty and continuous feedback helped us a lot. Before meeting Craig it was really hard to find some accurate information from different lenders and financial institutions ( I am on a visa 461 and my partner is a PR). I was told at first that we wouldn't get the FHOG and that the bank would not provide more than 80% ...which would make it impossible for us to purchase the property we wanted. Craig was able to explain clearly the pros and cons of buying off the plan and his objectivity was much appreciated. At the end of the day and thanks to Craig knowledge regarding temporary visa status, we got the FHOG approved and a 95% loan from the bank (+LMI) ! Everything went well as expected and we were able to understand all the requirements to ensure that the deadlines were respected in a prompt and timely manner. It has been a pleasure to deal with them and I would definitely recommend them should you be looking to purchase a new property.
Craig at Professional Home Loans was fantastic to deal with. This is my first property with Craig (my fourth overall) and I've never experienced the level of service provided. I let him know the areas I wasn't happy with my last Mortgage Broker and he made sure he exceeded expectations. As I do not live in Australia at the moment there were some challenges but they were all handled quickly. The best parts of the experience was how quickly Craig communicated, actioned things that needed to be done and followed up any missed items. Cheers Craig you will definitely be my choice for mortgage broker for my next purchase.- Deon O'Brien
We moved to Western Australia in 2012. I am from NZ and my husband is from Hawaii. We never realised how much we would love it here so after a year, we decided we wanted to build a house in Perth and permanently reside in WA. Travis is on a 461 visa and upon enquiring to different builders found that his visa was going to be a problem. We tried two brokers and were declined during the application finding out Travis's visa was going to be a problem unless we could come up with a 20% deposit. We have four children and only one income as I am a stay at home mum. We were renting and 5% was the maximum we could come up with. I found MAP Home Loans through searching online and contacted Craig. He immediately explained to us that we could get a loan with only 5% deposit. Within a few days we had all the information we required. Basically he had our pre-approval for a house and land package in Perth subject to valuation. The estate we wanted to build in was new and still being developed. After a 6 month delay, we looked in the south west coast of WA where we dreamed of living and found a beautiful home so we put in an offer and Craig had our full approval within weeks. It was such a long process overall but Craig went beyond what he needed to do and stayed in contact, kept us informed throughout and was such a blessing and great person to deal with. We can't thank him enough for helping us reach our goals. We will definitely contact him In future if we ever decide to buy again. Thank you Craig and MAP Home Loans . We are extremely happy. Travis & Sonia, Hopetoun WA- Travis & Sonia
Craig, rest assured, when we hear of any of our acquaintances in need of a mortgage you are the one I'll be referring them to. We are very happy to have been working with you, not only because the result is good, but even more since Lisa and I really appreciated your personal touch in our case, your always being available, even for emails late at night and always taking the time to answer our every question. Kind regards, Lisa & Bas- Lisa and Bas
Justin at Professional homeloans provided us with a superb, personal service. Our (many) queries were always dealt with promptly and effectively and updates on the progress of our application were provided to us every step of the way. Justin went out of his way to visit us at our home on the Sunshine Coast, where he provided us with excellent advice around our options, given my 457 temporary visa status, so that we were able to secure an extremely competitive home loan package. I would not hesitate to recommend Justin to anyone seeking advice on home loan products, particularly those with any visa concerns. Many thanks Justin and Professional Home Loans!- Simon and Aneka Howard
Finally, we were able to buy our own place in Sydney. THANKS to Craig Vaughan. We were given the run around by various banks (we had a unique situation and despite good income and stable one, loan wasn't coming easy).
When we almost finally gave up, we had nothing to lose and made one last call and it was to Craig. Our hopes were back in two days from there, and had our loan approved with in next few days. We appreciated all the prompt and helpful responses to all of our queries in relation to purchasing with a Temporary Visa. He even made a bank valuation possible in 24 hours or so.
If we ever need help again with our finance, Craig will be the first person we would call.
Anjuli & Kris
Justin at Professional Home Loans provided us with excellent service. We appreciate all the prompt and helpful responses to all of our queries in relation to purchasing with a Temporary Visa and choosing from a variety of home loans. Approval of our loan application came through much earlier than expected. We will not hesitate in contacting Justin again for future purchases or in recommending him to others
Andreas & Ashlee
Fantastic service all round from Craig Vaughan. Craig was extremely reliable, courteous and wonderfully knowledge in all areas of purchasing a home. We are fairly new to Australia and this was our first house purchase so discovering Professional Home Loans was a stroke of luck and we couldn't of done without Craig - So thanks very much.- Russell and Natalie McGrath
Craig has provided us with a very professional service, communicating all the available options to us and in the process he has literally saved us $75k that we would have otherwise paid. Being new the Australian property market it was imperative we found a broker that had the patience to answer the numerous questions we had be it by phone or email and sometimes outside normal working hours and that is exactly what we got from Craig. He certainly goes beyond the call of duty. Keep up the good work Craig and we will no doubt be back in touch with you in the not too distant future.- Hamilton & Nyari
We are extremely pleased with Craig's service. He just made the whole process of refinancing and applying for a new loan much less stressful. As we both work and have two kids there was no way of achieving the results on our own. Craig explained in easy to understand language the best way to set up our finances for maximum savings. We would definitely recommend Craig and will definitely be using Craig in the future. Thank you Craig!!!- Nelly and Jamie, Newington NSW
We're so glad that we found Craig a couple of years ago. He has been so helpful along every step of the way in us purchasing our first home and again recently when we remortgaged to carry out some renovations.
He's easy to talk to, friendly and we have a lot of confidence in his ability and opinions.
I wouldn't hesitate to recommend him or his company to any friends who need assistance.
Thanks Craig and the Professional Home Loans team!
Thanks so much!
All credit goes back to you as you helped me make this all happen.
I couldn’t thank you enough for the job excellently done.
Thanks so much Justin for your help and invaluable advice. You made everything so much easier and therefore less stressful which is exactly what is needed when buying a house. We're just sorry we didn't come across MAP when buying our first house! We will not hesitate to recommend your services to anyone looking to buy a house. Thanks again for making our lives so much easier!- Lenny and Nicola
Thank you Craig for making buying our dream property much easier than we think it might have been without your help and guidence. Would recommend you to anyone.- Anthony and Ashley
Craig was a massive help to Hayley and I. A Great bloke and really easy to deal with, he knew all the in's and outs of the rules regarding purchasing a property when on a temporary visa. I am from the UK and on a Bridging Visa as applying for a Spouse / Partner Visa. Craig did his homework, gave us some great advice and we found the right home loan at the right price. I would recommend anyone in my (or similar) situation to give Craig a call - I have already passed on his details to an expat mate or two!- Tom and Hayley
As complete newcomers to the property market Craig and Professional Home Loans quickly brought us up to speed, removed our preconceived fears of complexity and just walked us through the process in a no nonsense way that gave us the confidence to enjoy the excitement that is buying your first home. For such an important milestone in your life it was great to work with someone who genuinely engaged with us, worked to personalise all aspects of the service to match our situation and was able to have a laugh and enjoy the ride with us. We feel very luck we found Craig and Professional Home Loans as our the experience of buying our first home would not have been anywhere near as good without them.- Dan and Aleisha